Karen MacCallum

Karen Maccallum has extensive experience in executive roles across various sectors, including public service, recruitment, and hospitality. Currently serving as an Executive Officer at Service NSW since November 2017, Karen has previously held significant positions such as Manager Contract Performance and Project Lead during a major restructure at the Department of Customer Service. A former Chief Operating Officer at the Tourism & Transport Forum, Karen successfully led the organization through a demerger and business restructure, while also managing significant HR, Finance, and IT operations at Coles and MAX Employment. Karen's career includes roles as General Manager and Executive Search Consultant, with a strong focus on organizational change, performance management, and employee support. Karen holds a Certificate IV in Training & Assessment and a degree in Business Administration.