Kingsley Hui

Kingsley Hui is an accomplished product and program manager with extensive experience in Salesforce and business analysis. Currently serving as Lead Product Manager and Program Manager at Service NSW since December 2020, Kingsley leads a team of 15 consultants and engineers to enhance customer service outcomes through Salesforce CRM implementations. Previously, Kingsley held various roles at NSW Department of Customer Service from January 2013 to December 2020, including Principal Business Analyst, where responsibilities encompassed analyzing and designing complex Salesforce Service Cloud changes and managing user satisfaction. Earlier career experiences span roles at NSW Businesslink, IBM Global Process Services, Accenture, and other organizations, focusing on Siebel development, business analysis, and project management. Kingsley holds a Graduate Diploma of Divinity from Morling College and a Bachelor of Science in Business Information Technology from UNSW.