Brenda Alarcon Csa

Brenda Garza CSA, ITILv4, CSM is a seasoned professional with extensive experience in IT service management and project leadership. Currently serving as a Senior Support Account Manager and Senior Engagement Manager at ServiceNow since November 2021, Brenda has a proven track record in managing customer engagements and support. Previously at Rackspace Technology from May 2009 to November 2021, Brenda held various roles including Infrastructure Change Manager, where responsibilities included co-leading a major transition to ServiceNow, and Project Manager III for Strategic Account Programs, focusing on implementing ITIL-aligned global support models. Brenda’s leadership in Senior Service Delivery Manager roles involved nurturing key enterprise accounts and managing complex service delivery projects. Earlier experience includes directing Infrastructure Services at NetApp and serving as Petty Officer 2nd Class in the US Navy Reserve from 2000 to 2008.