Catherine Isaacs

Catherine Isaacs serves as the Director of Technical Support at ServiceNow since September 2012, with a strong focus on enhancing customer support experiences and driving key performance objectives. Previous roles within ServiceNow include Technical Support Regional Lead and Sr Technical Support Manager, where Catherine managed teams, developed initiatives, and ensured exceptional service delivery. Catherine's earlier experience includes positions as a Database Administrator at NHCP and an IT Services Delivery Consultant at HP Enterprise Services, alongside a technical background in the US Navy. Catherine holds a Master of Science in Information Systems from Strayer University.