Claus-Henning Cappell

Claus-Henning Cappell has extensive experience in corporate strategy and innovation, having served as Head of Customer & Partner Innovation at ServiceNow from November 2015 to June 2021, where responsibilities included advising CIOs and CXOs on service innovation and transformation. Prior roles at ServiceNow included Director of Sales Strategy for EMEA and Executive Strategist for the Inspire Program, which aimed to enhance technology experiences for transformative enterprises. Before joining ServiceNow, Claus-Henning was part of SAP's Corporate Strategy Group within the CEO Office, heading Strategic Innovations for Cloud & Datacenter and serving as Executive Board Assistant for Service & Support. Academic qualifications include an Executive MBA from New York University and an MBA from Mannheim Business School.