Dele Layioye

Dele Layioye serves as the Global Director of AI Customer Engagements at ServiceNow since October 2021, leading a team dedicated to enhancing customer value throughout the engagement lifecycle and advancing AI adoption in Europe. Prior to this role, Dele held various positions at The HEINEKEN Company over two decades, including Senior Technology Specialist and Global Head of Service Management, where responsibilities encompassed developing IT strategies, managing ServiceNow implementations, and ensuring efficient IT service delivery. Dele's extensive experience also includes leadership roles at Nigerian Breweries Plc, with a strong emphasis on IT operations, project management, and process integration. Educational credentials include a Postgraduate Diploma in Information Technology from Robert Gordon University, a B.Sc in Electrical & Electronic Engineering from the University of Ibadan, and a Master of Information Technology from the University of Lagos.