Francis Diaz

Francis Diaz is a Customer Success Manager at ServiceNow since October 2023, focusing on helping customers achieve desired business outcomes and enhance the usage of ServiceNow products. As the owner of Diaz Exchange Services since May 2021, Francis has also held roles in customer success at RecastSuccess and ALTO USA, where responsibilities included driving revenue growth and building strong client relationships. Previous experience includes managing operations and store activities at Eugenia's Grocery & Deli, and serving as a Financial Counselor at United Way, where Francis provided financial counseling and community outreach. Francis holds a Bachelor of Business Administration from Fairleigh Dickinson University and William Paterson University of New Jersey.