Jp Renaud

JP Renaud has extensive experience in customer support and operations across multiple organizations. Currently serving as GVP of Global Customer Support at ServiceNow since March 2017, JP Renaud oversees account escalation and major incident management teams, ensuring robust support for complex technical issues. Prior to this, JP Renaud held the position of Vice President of Operations at Shipcom Wireless, managing a $275 million government program and various corporate project support groups. JP Renaud's tenure at Jacobs included several leadership roles, such as Director of IT Enterprise Application Services and Director of Network Services, focusing on global network management, IT service delivery, and project control systems.