Keiko Gomez-Gurley

Keiko Gomez-Gurley is a seasoned UX researcher with extensive experience in generating insights to inform product and design strategies. Currently serving as a Senior UX Researcher at ServiceNow since January 2025, Keiko previously held the position of Senior User Experience Researcher at Cisco from August 2021 to November 2024, where research significantly impacted the CX Cloud platform for IT professionals. Prior roles include Principal UX Researcher at Capital One, focusing on credit card account experiences for business owners, and a Contract UX Researcher at ATPCO, where project work spanned from concept to implementation. Earlier experience includes an internship at Fors Marsh Group. Keiko holds a Master's Degree in Human Factors and Applied Cognition from George Mason University and a Bachelor's Degree in Psychology from North Carolina State University.