Kyle Steinhouse is a seasoned professional in customer experience analytics with significant expertise in voice of the customer initiatives. Currently serving as Senior Manager and NPS Lead at ServiceNow since December 2021, Kyle focuses on enhancing customer experiences through data-driven insights. Prior to this role, Kyle held a Senior Consultant position at Medallia, where strategy analytics played a key role. At Hilton, Kyle contributed as Senior Manager of Guest Experience Insights, implementing VoC survey programs and analyzing data to improve guest experiences across multiple brands. Earlier experiences include roles at Forrester, Chadwick Martin Bailey, and Gryphon Scientific, supporting market research and data analysis projects. Kyle holds a Bachelor of Science in Chemistry and Environmental Sciences from the University of Virginia.
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