Melissa Stevens

Melissa Stevens is an accomplished professional with extensive experience in learning and development, career coaching, and campus recruitment. Currently serving as Senior Director of Global Learning & Development - Program Success at ServiceNow since May 2021, Melissa leads a global team managing key initiatives, including New Hire Orientation. Prior roles at ServiceNow include Director positions focused on early career talent and skill development. Melissa also operates a part-time career and executive coaching business through Starlight Careers. Previous experience at Capital One involved leading campus diversity and early engagement strategies, while earlier roles at Bain & Company centered on campus recruiting and diversity program management. Melissa holds a Masters Certificate in Human Resource Management from Villanova University and a Bachelor of Arts degree from Southern Methodist University.