Ozlem O. currently serves as a Senior Principal Strategist at ServiceNow and an Advisor at Columbia Data Analytics. Previously, Ozlem held several key positions at Salesforce, including Regional Vice President of Customer Success for Central Europe, where responsibilities included managing a $300M Customer Success portfolio for healthcare, life sciences, manufacturing, and financial services in Switzerland. Contributions also included shaping strategy, fostering C-level relationships, and leading a high-performing team. Earlier career experience includes senior global project management roles at Novartis, where Ozlem managed multi-million dollar technology projects, and consulting roles at IBM and SAP. Educational qualifications include a Global Executive MBA from INSEAD and multiple master's degrees in Industrial Engineering and Engineering Management from esteemed universities.
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