Ricardo B.

Ricardo B. has extensive experience in program and product management, specializing in contact center and cloud implementations, finance management, and project management methodologies including Agile and Scrum. Currently at ConfigureTek since July 2023, Ricardo oversees various integrations with major technology providers. Previous roles include Senior Program & Product Manager at ServiceNow, where project portfolios were managed within the financial services sector, and Program & Product Management at Scotiabank, focusing on capital strategy and DevSecOps technologies. Other key positions include project management at TELUS, TD Bank, New York State Insurance Fund, EY, TMX Group, and a long tenure at Royal Bank of Canada. Ricardo holds multiple degrees including a Bachelor of Science in Computer Science, an MBA, and certifications in project management.