Shana Gross

Shana Gross is a Principal Success Architect at ServiceNow since December 2024, focusing on developing executive relationships with customers to enhance product adoption and satisfaction, as well as driving initiatives for customer success that lead to increased revenue and retention. Previously, Shana held various roles at GlideFast Consulting, including Service Delivery Director and Senior Business Process Consultant, from November 2021 to December 2024. Shana's career at Geisinger spanned from August 2004 to November 2021, where positions included Program Director and Manager of IT Service Management. Shana holds a Bachelor's degree in Business Administration with a focus in Information Technology from Western Governors University and an Associate's degree in Web Page, Digital/Multimedia, and Information Resources Design from DeVry Institute of Technology.