ServiceOcean AG
Thomas Addison is the CEO and Co-Founder of ServiceOcean AG, a company that enhances customer behavior in service centers through intelligent call management systems. Since July 2013, Thomas has played a pivotal role in transforming inbound and outbound telephony. In addition to this leadership position, Thomas serves as a guest lecturer in SaaS Management at FHGR Fachhochschule Graubünden and in Entrepreneurship at OST – Ostschweizer Fachhochschule. Previous academic engagements include teaching Best Practices at the University of St.Gallen until December 2023. Thomas has extensive experience in the SAP domain, having worked as a SAP Solution Consultant at Process Partner AG, where large-scale Business Intelligence solutions were implemented, and as a Global IT Project Manager at Hilti, managing substantial SAP ERP and BW roll-outs. Thomas also has a background in IT system analysis and research at SAP and Boehringer Ingelheim. Educational qualifications include a Diplom in Wirtschaftsinformatik from the University of Mannheim and further studies at Lancaster University.
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ServiceOcean AG
ServiceOcean steht seit 2013 für eine neue Erreichbarkeit im digitalen Zeitalter. Innovative Softwarelösungen verbessern Kennzahlen und ersetzen Warteschleifen im Service Center, Kaltanrufe im Vertrieb und Wartezeiten vor Ort durch intelligente Termine. Der mehrfach ausgezeichnete Innovationsführer wächst an den Standorten in St.Gallen und Köln.