Gonzalo Riquelme Martínez

Gonzalo Riquelme Martínez is a seasoned professional in customer experience and operations management, currently serving as the Managed Services Manager at ServiceRocket since February 2023. Previously, Gonzalo held the position of Regional CX Operations Manager for Beat, overseeing operations in several Latin American markets. Gonzalo's extensive experience includes roles such as Head of Operations at Uwigo, Consultant at Omnix, and Support and Implementation Manager at Rankmi, where Gonzalo was instrumental in implementing processes to enhance customer support. Gonzalo’s leadership capabilities were further demonstrated as Director of Operations at Transvip SpA, where significant sales increases were achieved. With formal education in Commercial Engineering and Leadership from prestigious institutions, Gonzalo Riquelme Martínez brings a wealth of expertise in operational excellence and team management.