Taís Agulhari

Taís Agulhari is a skilled professional with extensive experience in customer operations and success management, currently serving as a Customer Operations Manager at ServiceRocket since November 2018. Taís has a strong focus on process optimization, data analysis, and enhancing customer service quality, having previously held roles as Customer Success Operations Manager and Senior Customer Success Manager. With a background in implementing SaaS solutions and ensuring customer satisfaction in various industries, including education and hospitality, Taís combines a Licentiate degree in Health and Physical Education with multiple MBAs in Project and People Management. Prior to ServiceRocket, Taís worked with notable companies such as Booking.com and M2O Soluciones, demonstrating a commitment to training, support, and strategic growth for clients.