Yamam Al Ghourani

Yamam Al Ghourani is a Senior Application Support Engineer at ServiceRocket, with over four years of experience as a specialist in supporting Atlassian ServiceRocket/Appfire applications. Demonstrating strong technical and problem-solving skills, Yamam has a proven track record of independently resolving 89% of customer issues without escalation to the Development team. Prior to the current role, Yamam served as an Application Support Engineer and completed an internship at ServiceRocket. Yamam holds a Bachelor's degree in Information Technology from the International Islamic University Malaysia, earned from 2013 to 2018.