Operations · Part-time · Reno, United States
Title: Airport Systems Support Technician - Part-Time
Location: Reno-Tahoe International Airport (RNO)
Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an exciting recruitment opportunity for an Airport Systems Support Technician at Reno-Tahoe International Airport in Reno, NV. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:
FLSA Status and Hours: This is a part-time, non-exempt position and requires onsite shift work. Hours are 12:30 PM - 9:00 PM Saturdays and Sundays. Compensation information will be provided should you be selected for an interview.
Position Overview: The Airport Systems Support Technician will be responsible for providing Level 1 technical support for mission-critical Customer Use Passenger Processing Systems. These systems reduce processing time and create a free-flowing terminal which results in passenger satisfaction.
Responsibilities:
Ensuring that all work meets or exceeds the routine performance criteria as outlined
Adhere to contractual response and fix times
Be well presented at all times in line with the Company dress code and conduct yourself in a professional manner. Telephone manner is as important as direct contact
Ensure that spares, parts and consumable stocks are used correctly, report shortages, low levels, deficiencies or extra requirements to the Operations Support Manager.
Ensure that items requiring repair are correctly documented and packed ready for transport to the repair provider without undue delay
Ensure that communication devices are working correctly and procedures for use are being adhered to.
Preferred Qualifications:
Familiar with LAN/WAN concepts, experience with networking equipment and troubleshooting networking cables
Experience of all above within site-based customer service environment
Demonstrated focus on customer service
Recognized technical experience with A+ certification or equivalent preferred
Physical Attributes:
Benefits:
Join Our Team:
ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.
ServiceTec Culture:
We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.
We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.
We consistently recognize those employees who go "above and beyond.”
ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.