Servicios Grupo Mundial S.A
Luis Casares has extensive experience in collections and accounts receivable management, currently serving as the Director of Collections at Servicios Grupo Mundial S.A since August 2017. Responsibilities include designing work strategies, employee development, managing reports, payroll, and overseeing hiring processes. Prior roles include Team Leader of Collections at Thermo Fisher Scientific, where responsibilities involved transitioning the U.S. operations to Costa Rica and creating standard operating procedures. In earlier positions, Luis worked as an Accounts Receivable Analyst at Thomson Reuters and as a Senior Collections Specialist at Bank of America, handling various collections portfolios. Luis began the professional journey at HP as a Debt Collector. Currently pursuing a degree in Business Management at Universidad de Costa Rica, expected to graduate in May 2024.
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Servicios Grupo Mundial S.A
We are a highly specialized company for outsourcing excellent quality services in the financial area (customer service, technology, collections, management, among others). A big part of our philosophy is to become one more partner for our clients so that we can achieve inspiration, quality, speed, and security in the services offered. This, through the best external and internal customer service, since not only does it matter to us the satisfaction of the clients, but also the satisfaction of our select collaborators. They must have attitudes and aptitudes for customer service stories such as analysis, patience, specialization, kindness, quick and effective resolution, empathy, etc. This is the objective of offering the improvement of the experience and the treatment that the clients grow.