Dhaval Patel

Dhaval Patel has a diverse work experience spanning over different companies and roles. Dhaval began their career in 2006 as an Officer in Wireline Operations at Airtel, where they supervised OSP work and provided technical support for site development. Dhaval then moved on to Reliance Infocom as a Cluster Engineer, where they handled installation and maintenance of various communication services and audited installation quality and customer satisfaction.

In 2007, Dhaval joined Tata Teleservices as the National Lead for Agency Evaluation and Certification, focusing on delivering quality services and timely delivery to customers. Dhaval continued in this role until 2016.

From 2016 to 2019, Dhaval worked at Reliance Jio Infocomm as a Senior Manager, ensuring a world-class experience for 4G network subscribers. Dhaval drove system automation, cost optimization, and productivity improvement initiatives.

Since 2019, Dhaval has been working at Servify, starting as the General Manager of Customer Happiness. In this role, they managed top mobile brand warranty solutions and protection services in India and the USA/Canada. Dhaval also oversaw contact center operations and was responsible for strategy planning, creating processes, and owning the P&L for the function.

Currently, Dhaval holds the position of Co-owner and Director of Customer Happiness at Servify. Dhaval drives customer engagement activities, talent acquisition, and retention strategies. Dhaval also manages enterprise client relationships through constant engagement.

Dhaval Patel pursued their Engineering degree in Electronics and Communication from Nirma Institute from 2001 to 2004.