Joshua D.

Joshua D. has a diverse work experience spanning various roles and industries. Joshua currently holds the position of Director of Customer Support at Sesame Software, a role they have been in since October 2021. Prior to this, Joshua served as a Customer Support Manager and Technical Support Lead at the same company between November 2020 and October 2021. Joshua initially joined Sesame Software as a Technical Support Engineer in January 2018 and held the role until November 2020. In this position, they provided support for the Relational Junction product suite and served as the Salesforce Administrator, utilizing Classic and Lightning versions. Joshua also trained support staff in Lightning integration, performed metadata exports for organization splits, and acted as the Pardot Administrator. Joshua played a vital role in resolving customer support cases through various communication channels such as video meetings, emails, and phone calls. Additionally, Joshua displayed a proactive attitude by self-training in new technologies to meet customer and business needs.

Before joining Sesame Software, Joshua worked as a Store Manager at Bedzzz Express in 2017 and as the Owner of JDS Distribution from 2015 to 2017. Joshua was also a Store Manager at Sleep Number Corporation from 2013 to 2015 and an Internet Sales Manager at Southeast Signature Motors Inc from 2012 to 2013. Joshua's earliest work experience was at Havertys Furniture, where they served as an Assistant Manager from 2005 to 2011.

Overall, Joshua D. has gained extensive experience in customer support, sales management, and business ownership throughout their career.

Joshua D. obtained their Bachelor's degree in Business Administration and Management from WGU Tennessee, where they studied from 2015 to 2019. Joshua has also obtained a certification as a Professional Google Workspace Administrator from Google in March 2023.