Louise Gilbert

Louise Gilbert is an experienced professional in customer experience and business change, currently serving as the Director of Customer Experience & Business Change at settle since April 2019. Prior to this role, Louise held various positions at LV= from April 2010 to November 2017, including Head of Customer Experience for Retirement Solutions and Retirement Income, where responsibilities encompassed leading customer experience teams and managing retirement income areas. Louise also served as a Customer Service Manager at LV=, handling enhanced annuities and fixed-term plans. Earlier career experience includes roles as HR Manager at Swiss Re and Customer Service Manager at GE Life. Louise holds a BA (Hons) in Politics & Social Policy from the University of Hertfordshire, completed in 2001.