settle
Louise Gilbert is an experienced professional in customer experience and business change, currently serving as the Director of Customer Experience & Business Change at settle since April 2019. Prior to this role, Louise held various positions at LV= from April 2010 to November 2017, including Head of Customer Experience for Retirement Solutions and Retirement Income, where responsibilities encompassed leading customer experience teams and managing retirement income areas. Louise also served as a Customer Service Manager at LV=, handling enhanced annuities and fixed-term plans. Earlier career experience includes roles as HR Manager at Swiss Re and Customer Service Manager at GE Life. Louise holds a BA (Hons) in Politics & Social Policy from the University of Hertfordshire, completed in 2001.
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settle
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We’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. A housing association that puts residents first, we know that everyone is different, so we ensure that we provide a service that is as individual as our residents are. There is something special about working here. It’s in the values that shape us and the people that make us – us! And it’s in caring not only about the work we do, but also how we do it. We are a team of around 300 colleagues with a wide range of experience working in the housing sector and beyond. What connects us is our passion for social housing and the power it has to transform people's lives. Leading the team is our exec, who work together to shape our strategy and help guide the direction of the organisation. They ensure that every area of settle is in tune with the rest and working effectively so that each team plays its part in contributing to our overarching purpose and delivering the best possible outcomes for residents.