Sonal Porwal

Lead - Customer Happiness at Setu

Sonal Porwal is a Partner Happiness Specialist at Setu, with a focus on enhancing partner engagement since September 2021. Prior experience includes serving as Team Lead Operations and Senior Operations Analyst at Razorpay from January 2018 to August 2021, where Sonal was instrumental in developing process SOPs, training programs, and collaborating with cross-functional teams to streamline operations and reduce manual efforts significantly. Sonal holds a Bachelor of Commerce degree in Banking and Finance from Jain (Deemed-to-be University), completed in 2017.

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