Luke Suddens

Luke Suddens has held various managerial roles at Severn Trent since February 2012, currently serving as Digital Operations Manager. In this position, responsibilities include overseeing the customer complaints process across multiple channels, addressing high-level correspondence from executives and regulatory bodies. Previously, Luke was the Retail Complaints & Service Assurance Customer Care Manager, where efforts focused on quality management and enhancing customer experience. As Quality Customer Care Manager, Luke established industry benchmarks, improved operational efficiency, and drove performance targets through effective data utilization. In earlier roles, Luke led the Social and Digital Team, handling customer queries related to water and waste through various digital platforms. Prior experience includes serving as a Work Flow Controller at Friends Life Group, managing the resourcing for customer accounts to ensure timely responses to queries.