Melissa Pitocco

Melissa Pitocco is a seasoned professional with extensive experience in customer experience and service management. Currently serving as the Senior Manager of Customer Experience at Shake Shack since 2022, Melissa has previously held key positions including Senior Customer Service Operations Manager at Whisker, and Senior Manager of Customer Experience Training and Knowledge at Herff Jones. With a robust background that includes roles such as Senior Manager of Customer Care at BD and National Key Account Manager at Steiff North America, Melissa has demonstrated expertise in operations and customer service across various industries. Melissa holds a Bachelor of Science degree in Business Administration from Nichols College, obtained in 1997.