Eliana Nemogá

Eliana Nemogá is an experienced Sr. Customer Experience Manager at Foundever since August 2017, specializing in customer experience strategy and process optimization. Key responsibilities include developing and executing customer experience strategies, leading customer journey mapping initiatives, and ensuring quality assurance across multiple business units. Eliana has successfully managed teams, tracked performance metrics, and fostered partnerships with clients to achieve quality goals. Additionally, Eliana's previous roles include Quality Assurance Manager and various positions in quality assurance, where skills in data analysis, process improvement, and customer service were honed. Eliana holds a Master’s degree in Gerencia de la Innovación, and a Bachelor's degree in International Business from Universidad de La Sabana, complemented by an English Language program from The University of Winnipeg.