Krystal Riggins

Member Experience Specialist/ Business Analyst at Shared Health, Inc.

Krystal Riggins has a diverse work experience spanning over 13 years. Krystal began their career at The University of Alabama at Birmingham as a Clinical Support staff, where they maintained confidential and accurate medical records. Krystal then worked at Girls Inc. of Central Alabama as an Outreach Contract Educator, delivering age-appropriate research-based programming in schools and community settings. From there, they became a Program Coordinator, responsible for scheduling and delivering prevention-focused programming and providing resource guidance.

Krystal then transitioned to Erlanger Medical Center as a Health Educator, where they planned, implemented, and evaluated health risk reduction and wellness programs for patients and employees. Krystal also created monthly health displays and facilitated enrollment into the Family Health Study. Following this role, they worked at Learner New York, Inc as a Sales Lead, managing sales associates and contributing to achieving sales goals through exceptional customer service.

In 2016, Krystal joined Amerigroup as a Health Promotion Consultant. In this role, they analyzed provider groups, utilized NCQA standards and HEDIS reporting to improve measures related to healthcare screenings and comprehensive care. Krystal also conducted research to identify marketing opportunities and initiated provider education and training.

Most recently, Krystal is working at Shared Health as a Member Experience Specialist and Business Analyst. Further details about this role are not provided, including the start and end dates.

Overall, Krystal has demonstrated a strong commitment to healthcare and wellness through their various roles, and has proven expertise in program coordination, sales, and analysis.

Krystal Riggins holds a Master of Arts in Education (MAEd) degree in Health Education and Promotion, which they obtained from the University of Alabama at Birmingham in 2014. Prior to that, they completed their Bachelor of Science (BS) degree in Health Education (Community) from the same institution. In addition to their academic achievements, they have obtained the certification of Certified Health Education Specialist (CHES) from the National Commission for Health Education Credentialing, Inc. in October 2014. Krystal also has an additional certification in Nonprofit Management from The University of Alabama at Birmingham.

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Timeline

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    Member Experience Specialist/ Business Analyst

    May, 2019 - present