Matthew W.

Matthew W. is an experienced professional in the mortgage and financial services industry, currently serving as Senior C&R Manager at Shawbrook Bank since August 2020. Previously, Matthew held leadership positions, including Head of Operations at Landmark Mortgages Limited, where significant achievements included a 35% reduction in arrears volumes and a substantial decrease in complaint rates. Additional roles include Head of Mortgage Operations at Kensington Mortgages and Interim Head of Mortgage Operations at Irish Bank Resolution Corporation Limited, managing extensive mortgage portfolios. Matthew's career began at Bank of Ireland Mortgages, progressing through various positions that demonstrate a robust background in underwriting, operations, and arrears management. Educational qualifications include a degree in APA loans and regulations from the Institute of Banking.