Scott Ballard

Scott Ballard possesses extensive experience in customer support and vendor management, currently serving as Director of Verification Support & Vendor Services at SheerID since July 2019. Scott's responsibilities include overseeing KPIs across multiple lines of business, managing relationships with five BPO vendors, and presenting financial metrics to the executive team. Previous roles at SheerID encompass program management and consumer support management, where Scott focused on client satisfaction, process optimization, and team performance. Earlier career highlights include leadership positions at BlueVolt, where Scott directed product support and customer training, as well as client service roles at Matrix Financial Solutions. Scott holds a BS in Business Administration from the University of Colorado Boulder and has international educational exposure from Lancaster University.