Shannon Eernisse

Shannon Eernisse currently serves as the Sr Director of Command Center Operations at Shellpoint Mortgage Servicing, leading a team focused on Workforce Management, Dialer Administration, and Business Analytics. With a career that includes significant roles at Caliber Home Loans as AVP of Contact Strategies and Systems Engineer Principal, Shannon has extensive experience managing comprehensive contact center operations, overseeing analytics teams, and guiding large-scale technology implementations. Prior positions include a Sr Customer Support Field Engineer at Aspect Software, Site IT Manager at Litton Loan Servicing, Sys Admin Manager at Avelo Mortgage, and Call Center Manager at CSC, showcasing a robust background in IT management and call center solution development.