Markina Thompson, KACSR,CWCC

Markina Thompson has a strong background in the insurance industry, with over 20 years of experience. Markina'smost recent position was as a Commercial Account Manager at Shepherd Insurance, where they provided prompt and accurate service to clients, coordinated with advisors, and maintained an expiration control log.

Prior to that, Markina worked at Schwartz Insurance Group as a Commercial Account Business Advisor. Markina'sresponsibilities included retaining a book of business, handling policy changes and billings, managing customer calls and premium finance contracts, and preparing proposals for presentation. Markina also trained others on the agency management system.

Before joining Schwartz Insurance Group, Markina was a Commercial Account Manager at Kiely, Hines & Associates Insurance. Markina performed similar duties, such as retaining a book of business, handling policy changes and billings, and preparing proposals. Additionally, they trained new hires as needed.

Markina's earlier experience includes roles as a Commercial Lines CSR at Van Zandt, Emrich & Cary and Old Kentucky Insurance. In these positions, they processed policies, endorsements, cancel notices, and billings. Markina also handled quoting when needed and serviced a book of business in its entirety.

Prior to their work in insurance, Markina gained experience in account management and customer service at Neace Lukens Insurance Agency and Insuramax Inc, where they worked with both personal and commercial lines of insurance.

Markina began their career as an Administrative Assistant at Swift & Co and later transitioned into a managerial role at McDonald's Restaurant.

Overall, Markina Thompson's work experience demonstrates their expertise in commercial account management, customer service, and insurance industry knowledge.

Markina Thompson, KACSR, CWCC has a diverse education history. Markina attended Indiana Wesleyan University from 2022 to 2024, where they studied Liberal Arts and Sciences/Liberal Studies. Prior to that, they attended Daymar College from 2002 to 2004 and obtained an Associates degree in Medical Office/Billing and Coding. Markina'shigh school education was completed at Southern High School from 1989 to 1992, where they received a diploma.

In addition to their formal education, Markina also holds several certifications. Markina is a Certified Workers Compensation Counselor, which they obtained from the Insurance Partners Academy. Markina is also a Kentucky Accredited Customer Service Representative, certified by Independent Insurance Agents of Kentucky. Furthermore, they hold a P&C License from the Commonwealth of Kentucky.

Overall, Markina has a well-rounded education background with a focus on liberal arts and sciences, as well as expertise in medical office/billing and coding. Markina'scertifications reflect their specialization in workers compensation and customer service within the insurance industry.