Soha Isaatafreshi

Soha Isaatafreshi has extensive work experience in various roles and industries. Soha started their career as a Help Desk Specialist in the Municipality of Tehran in 2004, providing technical support to employees. Soha then transitioned to becoming an Incident Manager, where they ensured effective incident response and continuous improvement. Soha also worked as a Warehouse Clerk at SSENSE, a Cashier and store supervisor at Olly Fresco's, and a Freelance Photographer and retoucher at Soha Photography. Currently, they are working at Sherweb, where they have held roles such as Technical Support Advisor, M365 Pod Lead, and is currently serving as the Technical Support Team Lead. In these roles, they have demonstrated leadership skills, coached teams, and improved customer satisfaction through process enhancements and technical support. Prior to this, they worked at Metra Consultant Engineers Co., Iran as a Digital content Editor and office Administrator, assisting in IT-based project research, documentation, and testing.

Soha Isaatafreshi holds a Bachelor of Science in Physics from Alzahra University (1998-2002). Soha also pursued additional education in Management Skills Promotion at Sharif University of Technology (2004-2005) and Commercial Photography at Dawson College (2014-2016). In 2018, they focused on Information Technology Client Support at Champlain Regional College. Additionally, Soha has obtained various certifications in leadership, communication, project management, and IT service management from LinkedIn.