Donna O.

Donna O. is a seasoned professional with extensive experience in project management, particularly within the ServiceNow ecosystem. Currently serving as a Sr. ServiceNow Project Manager at SHI International Corp., Donna drives successful project deliveries through expert management of scope, timelines, and stakeholder collaboration. Previous roles at DIRECTV included positions as ServiceNow IT Asset Management Product Owner and ServiceNow IT Service Management Product Owner, where Donna enhanced asset management portfolios and implemented innovative solutions, achieving significant improvements in incident resolution times and product stability. Early career experience includes project management and quality assurance roles at Composite Apps and an educational project for Goodwill Industries, showcasing expertise in cross-functional teamwork and strategic planning. Donna holds a Bachelor of Business Administration with a specialization in Accounting from UC Irvine.