Kyle Lacina

Kyle Lacina is an experienced professional in product ownership and data analysis, currently serving as Product Owner for Microsoft D365 CRM/Customer Service at SHI International Corp. since May 2015. In this role, responsibilities include defining project goals, stakeholder communication, backlog management, and overseeing product development. Prior experience includes roles as Advanced Applications Analyst, where Kyle improved internal processes and launched dashboards, and as a Data Analyst, managing eCommerce invoicing and enhancing data accuracy. Additional roles in customer service and technical support have contributed to a well-rounded skill set. Kyle holds a Bachelor of Science in Business Administration with a concentration in Finance from Towson University.