Gal Nahuom

Gal Nahuom serves as Cloud Operations Team Leader at Shield since May 2021, providing technical leadership and overseeing infrastructure and cloud operations for customer-facing services. Previously, Gal held the role of Technical Support and Customer Services Team Leader at Ribbon Communications following its acquisition of ECI Telecom, where Gal first assumed this leadership role. Gal's career includes extensive experience in technical support, managing client escalations, and mentoring engineering teams, with a solid background in troubleshooting technical problems and ensuring compliance with Service Level Agreements. Education includes a B.A. in Management Information Systems from Dan Academic Center and a Practical Engineer degree in Computer Software Engineering from ORT Colleges.