Shields Facilities Maintenance, LLC
Nancy Cockrell has extensive experience in customer service and operations management within the facilities maintenance industry. Currently serving as the Director of Customer Service and Compliance at Shields Facilities Maintenance, LLC since February 2015, Nancy oversees the Technology and Customer Service teams, ensuring high-quality service delivery and the effective use of technology for tracking and reporting work performance. Additionally, Nancy collaborates closely with Sales and Operations teams to leverage data for continuous improvement and training initiatives. Prior experience includes serving as Facilities Operations Manager at SFM from February 2015 to September 2018 and as Account Manager at Expert NJS from November 2011 to February 2015.
Shields Facilities Maintenance, LLC
Shields Facilities Maintenance, LLC, is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted facilities maintenance programs for national and regional retail, food service, financial, healthcare, and parking related clients. We maintain a 24/7/365 dispatch center to address your immediate communications and provide you with our skilled vendor partners for all facility maintenance needs. SFM’s ability to utilize and supplement our existing back office and account management team will allow for a seamless transition and cost effective solutions. We will work with your team to create customer focused programs inclusive of all repair and maintenance related services that will minimize environmental impact and are considerate of quality of life issues for your store associates and customers. While you will have a dedicated senior account manager who is always available, our 24/7 availability extends beyond an emergency dispatch desk to the executives of the company. Our ownership team will be personally involved in establishing the internal metrics to drive the success of any program and will monitor all key performance indicators (KPI’s) on a daily basis. We will ensure that the right team has been selected and is executing such that we exceed your expectation. We are confident that, if you select us as a service partner, we will earn your trust and become a key vendor that you can rely on year after year.