Bianca Parks

Bianca Lee currently serves as a Quality Assurance Specialist at ShiftMed, where responsibilities include conducting evaluations of customer interactions to assess service quality. Previous roles at ShiftMed included Payroll Specialist, addressing employee concerns and managing payroll systems, and Customer Care Specialist, providing troubleshooting support to clients. Prior to ShiftMed, Bianca worked as a Customer Service Representative at Pipeline Success Inc. and gained experience in quality control as a Quality Control Inspector at Carolina Pride Foods, Inc. Additionally, management experience was gained at Renee's Restaurant overseeing operational procedures and personnel. Bianca began a career in customer service at SYKES, delivering empathetic support to clients. Educational credentials include attendance at Piedmont Technical College from August 2020 to June 2023.