Jessica Kurtz

Jessica Kurtz is an accomplished professional in the hospitality and customer success sectors, currently serving as Global Enablement Manager at Shiji Group since January 2020, where responsibilities include leading training sessions, creating client communications, and managing customer feedback. Jessica’s previous roles encompass Voice of Customer Manager and Customer Success & Training Manager, earning recognition as Rising Star of 2021 and ReviewPro Star in September 2020. Prior experience includes positions such as Front Office Manager at Hyatt Regency and Executive Meetings Manager at The Peninsula Hotels, as well as various cross-training roles in prestigious hotel chains. Jessica holds an Associate's degree in Hospitality Administration from Les Roches and a Bachelor's degree in Hospitality Management from Kendall College.