Shipa
NourAldeen Bayouq is a seasoned professional in customer service and operations management with extensive experience spanning over a decade. Currently serving as Customer Service Manager at Shipa since September 2017, NourAldeen successfully supervises a team of Team Leaders and Quality Coaches while managing approximately 45 agents, consistently meeting service level targets and enhancing customer satisfaction. Previously, NourAldeen established and led the customer service team for Shipa in Jordan and gained valuable operational experience as Operations & Product Supervisor at Tojarcom. With a strong foundation in customer care developed at MarkaVIP and earlier roles at Wi-Tribe and Extensya, NourAldeen holds a Bachelor's Degree in Business Administration from Amman Arab University and a Diploma in Management Information Systems from Al-Quds College.
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Shipa
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Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.