Ivana Abarracoso

Ivana Abarracoso is a skilled Business Analyst at ShipERP, with experience in analyzing client requirements and providing effective solutions since May 2022. Previously, Ivana worked as an Application Support Analyst at Accenture, where responsibilities included analyzing support issues to adhere to client Service Level Agreements. Ivana's career began as a Customer Service Representative at Concentrix, where engagement with customers included addressing feedback, assisting with product selection, and managing payment processing. Ivana holds a Bachelor of Science degree in Information Technology from the University of Caloocan City, earned between 2015 and 2019.