Systems Support Specialist

systems support specialist

SUMMARY

The Systems Support Specialist role is to maintain a stable and consistent environment for all end users to provide the best platform for them to efficiently do their job. Their primary function is to troubleshoot any issues that arise for our user base and get them back to fully functional as quickly as possible. Secondary is to implement the appropriate technologies and applications to facilitate the business process.

RESPONSIBILITIES

(Include the following, other duties may be assigned)

• Respond to user support requests via corporate ticketing system.

• Document support resolutions and help develop the corporate Knowledgebase.

• Install, maintain and troubleshoot company workstations, laptops, tablets, and mobile devices.

• Install, configure, and troubleshoot corporate applications.

• Keep an accurate inventory of all equipment (PCs, laptops, tablets, software, etc…)

• Support all printing/scanning/copying functions.

• Support company phone system.

• Participate in regular IT planning sessions for direction of technology in the firm.

REQUIREMENTS

• Excellent communication and customer service skills, both written and verbal.

• Takes direction from management and adheres to the firm’s IT policies and best practices.

• Strong problem-solving skills and the ability to think critically under pressure.

• Strong troubleshooting abilities and the capacity to document all solutions.

• Leads by example and always promotes positive thinking with coworkers and customers.

• Excellent organizational, time management, and service delivery skills.

• High level of respect and a commitment to customer service.

• Highly responsive with an appropriate sense of urgency.

• Can protect and keep secure all confidential business information.

• Working knowledge of industry technology and innovations.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

QUALIFICATION and/or EXPERIENCE 

• Associates degree or equivalent in a technology related discipline.

• Related experience should include PC software and hardware installation and troubleshooting.

• Beginner’s knowledge of operating systems, network protocols, and hardware components.

• Familiarity with IT ticketing systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully fully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

LIFE AT SAA

At our heart, we are a creative firm, and we have fun with what we do. We are a tight knit community, supporting each other in and out of the office. We understand work/life integration and encourage our employees to bring their personal experiences and passions into their roles. Innovation is the key to our success and that comes from everyone sharing ideas and exploring ways to make the industry, firm, and your job better. We also believe the best ideas come from those passionate about their company and continually look for ways to bring enjoyment into the workday. 

WORK ENVIRONMENT

We’re team oriented and have fun while designing amazing spaces! The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a Non-Exempt Part-Time position. Typical days and hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. Will be expected to work between 10 – 24 hours per week.

TRAVEL

Light travel between local Southern California is expected for this position. Individual must possess a valid driver’s license with a good driving record and have reliable transportation. Mileage will be reimbursed at a predetermined market rate.

AAP/EEO Statement

SAA is an equal opportunity employer. Applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.