Monique Baena-Tan

Monique Baena-Tan is an accomplished UX Manager at Shopify since August 2022, leading the UX efforts for Selling Strategies to enhance merchants' capabilities in selling beyond one-time purchases. Prior experience includes serving as Design and Research Lead at Nava from May 2020 to July 2022, focusing on software development for Veterans Affairs to improve veterans' access to benefits. Previously, Monique worked as a UX Researcher and Service Designer for the City and County of San Francisco from September 2017 to January 2020, where notable projects included redesigning the government hiring process. From September 2015 to September 2017, Monique led UX research at Code for America, emphasizing community engagement and incorporating human-centered design into product development. Monique's career began as a Curriculum Designer and Assistant Language Teacher for the Japan Exchange and Teaching Program from August 2010 to August 2012. Educational qualifications include a Master of Science in Design & Urban Ecologies from Parsons School of Design and a Bachelor of Fine Arts in Printmaking from Queen's University.