Derek Hedrick

Derek Hedrick has a diverse work experience spanning multiple industries. Derek began their career as a Film Video Editor at Surf Video Network in 1999. Derek then worked as a Technical Support Agent at UPS from 2002 to 2005, where they provided support and training to customers on software and hardware solutions.

In 2005, Derek joined the Santa Ynez Band of Chumash Indians as a Security & EMS personnel, and later transitioned to Kern Security as a Security Operations Specialist from 2007 to 2009.

Derek's career expanded into workforce management when they joined Fusion Contact Centers, LLC in 2010 as a Workforce Manager. In this role, they were responsible for staffing and scheduling call center agents based on accurate forecasting models.

In 2013, Derek joined MINDBODY, Inc. as a Data Migration Specialist, where they played a key role in converting client data into the company's schema. Derek then took on the role of Data Services Software Engineer, leading an internal development team responsible for increasing the team's capacity through process automation. Derek held these positions until 2020.

Currently, Derek is working at Shopmonkey, starting as a Data Migration Specialist in 2020. Derek provided top-tier customer service and support, serving as the primary point of contact for data migration and review during customer implementations. Derek then progressed to become a Data Migration Lead in 2022 and currently holds the position of Lead, Data Migrations since 2023.

Overall, Derek Hedrick's work experience demonstrates a strong focus on data migration, customer service, and workforce management.

Derek Hedrick's education history begins in 2005 when they attended Allan Hancock College. Derek completed their associate's degree in Medical Radiologic Technology/Science from this institution in 2007. Following this, they pursued further education at Bakersfield College from 2007 to 2009, where they obtained another associate's degree in the same field.