Zlata Vavruskova

Zlata Vavruskova has a diverse work experience spanning various industries and roles. Zlata is currently the Head of Customer Care CEE at Shoptet, where they strategically lead and develops an operational management team. Prior to this, they held the position of Head of Customer Care CZ at Shoptet, where they focused on empowering and engaging the Customer Care Team while identifying and implementing new tools and technologies.

Before joining Shoptet, Zlata was the Lead Product Manager at Potten & Pannen - Stanek group, a.s. Zlata has also worked as an Operation and Retail Consultant and as an Executive Director at kaš-mi-daš, s.r.o.

Zlata has experience in the e-commerce industry, having served as the Head of Local at Slevomat, where they created a strategy for the company's new vision and mentored a team of product managers. Zlata was also a Recruitment Specialist at The Estée Lauder Companies Inc.

In their earlier career, Zlata worked in the cosmetics industry, serving as the Manager Retail Operations for MAC Cosmetics CZ&SK and as a Senior Retail Manager for MAC Cosmetics Czech Republic. Zlata also held roles at Claire's Accessories, KappAhl, and H&M.

Overall, Zlata Vavruskova has demonstrated their capabilities in leadership, operations management, customer care, and strategic planning throughout their career.

Zlata Vavruskova has studied at SOŠ Drtinova, specializing in Law and Public Administration. The specific years of their education are not provided. Additionally, Zlata Vavruskova has obtained the Scrum Master Certified (SMC) certification from Scrum Alliance in March 2023.