Jenna Kowalczyk

Jenna Kowalczyk is an experienced IT Business Systems Analyst currently working at Shure Incorporated, specializing in Salesforce and CCaaS enablement. Previously, Jenna held roles at Tempus Labs, Inc. as a Senior Salesforce Administrator and Business Analyst, achieving significant process automation improvements and orchestrating a large-scale user migration from Zendesk to Salesforce. With earlier experience at Red Hat, Centrally Human Inc., and DRIVIN powered by KAR Global, Jenna demonstrated expertise in Salesforce configuration, requirements gathering, and operational management. Prior roles include positions in content management and loss prevention, showcasing a diverse skill set across various industries. Jenna holds a Bachelor of Science in History, Politics, and Government from Illinois State University and an Associate in Arts from Illinois Valley Community College.