BABATUNDE AWE

Babatunde Awe has extensive experience in customer experience and contact center operations. Starting with their most recent role at Shuttlers, Babatunde currently serves as the Head of Customer Experience. In this position, they focus on improving the customer journey, reducing customer effort, and ensuring exceptional customer experiences across all touchpoints. BABATUNDE also oversees contact center operations and the customer experience strategy, including implementation of the contact center infrastructure and team structure.

Prior to Shuttlers, Babatunde worked at Zedvance Limited as the Head of Customer Experience. Here, they managed the operations of a multi-tenant contact center, overseeing telesales, customer service, customer engagement, telecollections, and quality assurance. BABATUNDE also implemented and managed CRM, call center solutions, and workflows for handling customer queries.

Before Zedvance Limited, Babatunde gained experience at Uber, where they served as a Partner. At Konga Online Shopping Ltd, they held multiple roles, starting as a Customer Experience Representative and progressing to Team Lead, Ag. Supervisor, and Supervisor. Throughout their time at Konga, Babatunde managed teams, improved service delivery quality, and increased customer satisfaction.

Babatunde's earliest work experience was as a Customer Service Representative at ConSol Limited, where they worked as a call center agent on projects such as the Lagos 767/112 Emergency Helpline.

Overall, Babatunde Awe's work experience demonstrates strong leadership in customer experience and contact center operations, with a focus on improving customer satisfaction and optimizing processes.

Babatunde Awe obtained a Bachelor's Degree in Computer Education from Olabisi Onabanjo University, which they attended from 2005 to 2009. In addition to their degree, they have also completed certifications in Digital Money from the Digital Frontiers Institute in May 2020. Babatunde Awe has also obtained certifications from the QAI Global Institute, including the Agent Plus Frontline Certification and the Certified Contact Center Quality Analyst, although specific information regarding the months and years of obtaining these certifications is not available.