Jean-Louis Mapessa possesses extensive experience in IT management and service delivery, having held positions such as Unit Manager ITSM, Transition and ERP at Sibelga, and IT Manager at both Association Interhospitalière du Tournaisis (AIT) and CHR Tournai. Prior roles include Service Delivery Manager at Banksys and EDP Manager at BNP Paribas, along with earlier experience as an Analyste - Programmeur. Academic credentials include education from Université catholique de Louvain from 1982 to 1988.