Henrique Pacheco

Henrique Pacheco currently serves as an Analista de sistemas de negócios at Sicredi since April 2022, focusing on project and product management, strategic planning, and process design, while utilizing tools such as JIRA, Excel, and Figma. Prior to this role, Henrique worked as an Analista de dados, constantly analyzing chatbot and voicebot performance, and as a customer experience representative for the digital account Woop. Henrique's prior experience includes a Customer Service Manager position at Yuool, where responsibilities included customer support and problem-solving across multiple platforms, as well as an internship at the Ministério Público do Rio Grande do Sul, involving child protection efforts. Henrique is pursuing a Bachelor's degree in Business Administration at the Federal University of Rio Grande do Sul, expected to graduate in 2024.