Matt Fisher

Matt Fisher has a diverse work experience in the healthcare industry. Matt is currently working at Siemens Healthineers as a Service Operations Team Lead since July 2021. Prior to this, they worked at Philips for six years, holding various roles. From October 2019 to July 2021, they served as a Service Delivery Lead, responsible for managing a remote service engineers and service delivery team. Matt focused on providing high-quality customer interactions and driving cultural change within the company. Before that, from August 2015 to October 2019, they worked as a Line Manager/Team Leader Field Service, where they managed 11 field service engineers and focused on optimizing customer experience and building strong relationships.

Before their time at Philips, Matt worked for Swanton Consulting in 2014 as a Design Engineer, where they were solely responsible for a design and manufacture project. Matt conducted research, completed field work, and designed and manufactured a working prototype.

Matt also has experience working at Philips Healthcare as a Line Manager/Team Leader from July 2011 to June 2014. In this role, they improved team performance, guided the team through organizational changes, and achieved significant improvements in customer satisfaction and operational metrics. Additionally, Matt worked as a Cardio-Vascular Xray Engineer from April 2008 to June 2011, where their responsibilities included remote diagnosis and repair of Philips CV Labs in Europe, the Middle East, and Africa. Matt also assisted field engineers and provided exceptional customer service.

Matt Fisher obtained a Master of Business Administration (M.B.A.) degree in Management, Marketing, Risk Management, Project Management, and People Management from The Open University in the years 2011 to 2014. Prior to that, they pursued a degree in Manufacturing Engineering and Management - BEng(Hons) from The University of Nottingham from 2003 to 2006. It is unknown if they received any formal education from Cambridge Tutors College as the start and end years are not provided, and the degree and field of study are also unknown.